Visual Online S.A. is an Internet service provider offering very high-speed Internet access, VoIP, television, e-mail, DNS and hosting services. Founded in 1996, the company is now part of the largest telecommunications group in Luxembourg.

In order to support its growth effectively, Visual Online is currently looking to recruit the services of a

Helpdesk Agent (m/f/d)

Your role:

• Responding to support requests from customers using products and services supplied by Visual Online
• Installation and configuration of Internet / Telephone / TV connections
• Configuration of email addresses on different platforms (Outlook, Thunderbird, Windows, Mac OSX and Smartphones)
• Helping our customers configure their applications using TeamViewer
• Configuration of FRITZ!Box, FRITZ!Wlan and FRITZ!Fon equipment
• Help customers choose their contracts
• Processing and monitoring customer contracts
• Knowledge of our products and services
• Efficient follow-up of each customer's specific needs

Your profile:

• Flexible, helpful and able to work independently and as part of a team
• Ability to take the initiative
• Good customer relations skills
• Have a sense of responsibility and know how to manage priorities
• Good command of the usual IT tools
• Good knowledge of Luxembourgish, German and French. Each additional language is an advantage.
• If you are motivated and dynamic, we would like to hear from you.

How to apply:

Send your full CV to jobs@visual-online.lu with the reference “Helpdesk Agent”.